Customer Services

Safety begins with service

First-class service can never be taken for granted. You have to work at it. Day after day, and even at night too sometimes.Granted, our concept of service is pretty demanding. But above all it is successful. It gives you security of knowing that Linde equipment deliver exactly what they are designed for: maximum efficiency and handling performance.

Whatever happens, whatever you need, if the worst comes to worst, expert help is never far away. Our extensive network of service locations means that fully-trained service engineers will be with you soonest possible. They are true professionals, who not only know our equipment inside out, but also understand the specific needs of your business.

Our service specialists don’t just settle for sorting out problems, however. Where possible, they will make sure they don’t arise in the first place, with customised maintenance agreements, for example, or professional driving training. Services that go far beyond the call of duty.

Service costs

Avoiding the sting in the tail…

Service costs are hidden costs, which is why they are so often underestimated to begin with. Yet over the service life of a truck, small differences can easily mount up. Once again, Linde engineering pays off – because wearing parts are largely eliminated. For one thing, you benefit from unusually long maintenance intervals. A Linde truck can operate for up to 1,000 hours without going near a service engineer. What’s more, our trucks are designed to keep service time to a minimum. All service components are positioned to be easily accessible.

deally, corrective maintenance is best avoided altogether. Customised maintenance agreements ensure that many problems never arise at all, leaving you free to concentrate on what really counts – your success.

Warranty

Our warranty will cover all the manufacturing defects within the period of 24 months or 2,000 hours (whichever comes first) from the date of delivery

Maintenance

Prevention protects you against unexpected costs

Do you want to take control of constantly rising repair costs ?

We can offer regular, preventive care and maintenance of your trucks.

Regular maintenance will help to identify and minimise wear arising from the tough conditions under which your trucks operate on a daily basis.

We will agree the appropriate maintenance interval with you on the basis of your individual circumstances, and we will also include regular safety checks.

We will use state-of-the-art analysis software to check your trucks. Any scheduled and agreed work will be carried out as a matter of course. Irregularities or necessary repairs will be listed in a report. This maximises the availability of your truck and limits downtime and repair costs.

Our Standard Maintenance Plan includes 5 routine check and maintenance. The routine hours are:

100 600 1,000 1,500 2,000
Hours Hours Hours Hours Hours

Safety & Training

We offer a variety of training options, including online, simulator-based, and instructor-led training for equipment operators and service technicians.